Frequently Asked Questions

Service Related Questions

  • Q. When can you start on my project?

    You’ll find details of our availability on the contact and services page. We only book a handful of projects each year in order to deliver our best work and only work on projects that we think are a good fit. We work on a first come first serves basis, and paying the initial fee secures a place in the schedule. So if you’re interested in working together contacting us as soon as possible is the best thing to do.
  • Q. How long does a custom project take?

    The process can take anywhere from 2-8 weeks, depending on the speed of communication, clarity of ideas, scale of projects and number of revisions.
  • Q. I need my project done ASAP, can you rush it?

    I prefer to give projects the time and attention they need, but I can rush it for an additional fee. Rush projects are completed during overtime hours so as to not interfere with current client projects. The rush fee is 50% of the total cost.
  • Q. Do you create pages, organise posts or insert content for me?

    I insert as much content as necessary to test the layout and features. For example, a couple of images to show how a gallery or post slider will work.

    It is your responsibilty to have all content ready and organised before we begin. If content is in a copy&paste format then I will insert it while building pages. Otherwise I may insert dummy content as a placeholder that you can replace when you’re ready. I install a coming soon page on all WordPress and Squarespace sites so you can work on your content without people seeing it. I will explain how to switch it off so you can launch when ready.

  • Q. What support is offered once the design is installed?

    After installation, I give you two weeks to test out the design and work with your blog. Should any concerns arise in this time, I will do the fixes for free. This period is intended for finding errors and bugs, rather than changing the look or layout. Typically because each design goes through testing, there won’t be any errors. If you cause a problem by editing/messing with code, you will have to hire me to fix it at our hourly fee.
  • Q. I have a theme by someone else, will you make tweaks/adjustments to it?

    Typically yes, but it does depend on the platform and theme you are using. Working with other people’s code is quite tricky in some cases and there are certain themes I won’t work with. Send a custom coding request with the details and I’ll let you know what I can do.
  • Q. Do you have payment plans?

    Yes! The normal payment plan is 50% upfront in order to secure a place on the schedule then 50% before installation, but we are happy to split the payment into smaller amounts if necessary. Just mention it when contacting us and we can work something out for you.
  • Q. I really want a custom built site but I’m on a limited budget, can you cut me a deal or work for promotion/exposure?

    While I would love to work within everyones budget, this is my full time gig and I do have bills to pay. I believe that with design “you get what you pay for”. A custom design is an investment, and with a great design that is built to be exactly what YOU need you will see a return on that investment.
  • Q. What counts as a revision? Are revision rounds unlimited?

    A revision is a small to medium change to a design concept, and typically takes less than 5 minutes to complete per item. It is a slight modification that will move us towards the final design. It is better to review the design concepts and give us a list of revisions so we can complete them in one round.

    In each package we provide, you’ll see reference to the number of revisions included for each step of the process. We do this in order to provide you with an accurate price and project timeline. You can always add more revisions, but keep in mind additional revisions are subject to an hourly fee and can delay your project.

  • Q. What currency are the prices shown in?

    All prices on this site are displayed in EURO(€) as well as a estimated conversion to British Pound(£) and American Dollar($). Keep in mind that the conversion may fluctuate, but I do my best to update the prices as regularly as possible.
  • Q. What do I receive upon project completion?

    Depending on what is included in your package, you will recieve all design files, workbooks and guides as well as a backup of your theme or template and a Launch PDF/Video. PSD, Sketch and AI files are not included but can be purchased for an extra fee if you want them in the future.
  • Q. I have another question regarding services/packages that isn’t answered?

    Awesome! Get in touch via the contact page here and I’ll happily answer any questions you have.
  • Q. I live in America/Australlia/Somewhere else outside of Europe, does that matter?

    Not at all, I love to work with clients from all over the world! I have previously worked with a lovely lady from New Zealand and despite being on opposite ends of the world (and therefore completely different schedules) the project turned out great, you can read her review here.

Web / Blog Related Questions

General Questions

  • Q. Can I post your tutorials or other posts on my blog?

    You may post a short snippet from the post which MUST link back to the original post on XOMISSE. You may NOT post the entire blog post, step-by-step instructions, or any other written material without permission. You can view the full copyright policy here.
  • Q. I’m interested in becoming a designer/developer, what did you study?

    I have a Bachelor Of Arts Honours Degree in Creative Digital Media. My course included a collection of media training modules such as web design and development (including HTML5, CSS3, CMS, PhP, Javascript, responsive design, mobile websites, app development…), 2D & 3D animation, digital photography & imaging, analytics, digital marketing, sound engineering, video production and film making.

    We were also trained in specific programs, such as Photoshop, Illustrator, InDesign, Blender, Unity, Final Cut Pro. It really was a collection of things! I also spent a lot of time studying web development myself. If you want further information / advice feel free to contact me. I love hearing from people who want to get into the industry!

    Fun fact – I also studied Architectural Technology and CAD for two years.